Optimise Vehicle Design & Product Development, Simulation,
Process Automation & Reduce Cost

21 - 22 February, 2024 | Leonardo Royal Hotel, Frankfurt, Germany

Ömer Adıgüzel

Technical Lead Generative AI & Senior Data Scientist Lufthansa Group

Broad experience in Data Science and AI for 10+ years. Managed and mentored teams in Data Science projects, specializing in Machine Learning and AI applications such as IoT projects, Predictive Maintenance, Root Cause Analysis, Anomaly Detection, Customer Segmentation, Next Best Offer, Recommendation, Churn Analysis, Healthcare and Customer Journey.

In his present role as a Technical Lead at Lufthansa Group, actively managing and involving in implementation of Generative AI use cases, providing guidance on adopting the latest Generative AI advancements, and simultaneously raising awareness on Responsible AI ethics throughout the company.

Agenda Day One

14:40 USING GENERATIVE AI TO IMPROVE CUSTOMER/USER EXPERIENCE

+ Discussing the application of generative AI to improve overall customer and user experiences.

Agenda Day Two

13:00 APPLICATION OF GENERATIVE AI TO IMPROVE CUSTOMER/USER EXPERIENCE

PROCESS PRESENTATION

In this session, delve into how generative AI can be used as a personalisation technique to help improve customer experience and generate something that specific to the user based on their inputs.

Gain valuable insights into:

  • How generative AI and large language models can provide a unique interface for the user.
  • How to personalise and generate something specific for the user that is unique based on the individual’s inputs.
  • How generative AI can be used to generate increased customer satisfaction and value. 

Check out the incredible speaker line-up to see who will be joining Ömer.

Download The Latest Agenda